1.ABOUT US
1.1 Ellis Cook Ltd are a family-owned group of innovative, people-focused companies operating across multiple sectors, including logistics, warehousing, retail, and events, with a strong commitment to Integrity, compliance, and continuous improvement.
1.2 This Privacy Policy explains how we handle your personal information when you interact with us — whether as a customer, supplier, employee, or website visitor.
If you have any questions about how we collect, use, or protect your personal data, please contact us at: [email protected]

2. WHAT INFORMATION WE COLLECT
2.1 We may collect and store personal information such as:
Personal Data
• Name, address, and contact details
• Employment, payment, or delivery information
• Email correspondence and enquiry details
• Educational background
• Marital status
• Nationality
• Job-related information including CV
• CCTV images (for site safety and security)
• Website usage data (via cookies or analytics tools)

Sensitive Personal Data
• Personal Data about an individual’s racial or ethnic origin
• Political opinions
• Religious or similar beliefs
• Trade union membership (or non-membership)
• Physical or mental health or condition
• Criminal offences, or related proceedings

Any use of sensitive Personal Data should be strictly controlled in accordance with this policy.
We collect this information to provide our services, meet legal obligations, and maintain safe and effective business operations.

3. HOW WE USE YOUR INFORMATION
3.1 We use your personal data to:
• Deliver our products and services
• Communicate with you about orders or enquiries
• Manage accounts, payments, and contracts
• Maintain site safety and security
• Meet our legal and regulatory duties
• Improve our services and customer experience
We will only use your information where we have a lawful basis, such as fulfilling a service or contract, complying with the law, or with your consent.

4. SHARING YOUR DATA
4.1 We may share your information with:
• Other companies within our Group
• Trusted service providers and partners (e.g., IT, finance, logistics)
• Regulatory bodies or insurers where legally required

5. DATA SECURITY AND RETENTION
5.1 We keep your information secure through technical and organisational measures, including access controls and encryption.
5.2 Data is retained only as long as necessary for business, legal, or safety reasons, and securely deleted when no longer required.

6. YOUR RIGHTS
6.1 Under the UK GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Object to or restrict how we process your data

To exercise these rights, please contact:
James Munton, Telephone: +44 (0) 1780 720133
Email: [email protected]
If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

This policy will be reviewed regularly to ensure it remains current with legislative requirements and business developments. A formal review of the policy and its implementation will be conducted annually.