Starting a career in logistics was a big change for me. After working in retail and hospitality, I wanted something different—but I didn’t want to leave customer service behind. This role gave me the perfect balance: using what I knew while learning about a new industry.

CS Ellis stood out because it’s a local company with a strong community focus. There’s a real family feel here—you’re not just a number. Everyone supports each other, and that made me confident it would be a great place to grow.

On my first day, I learned about the company, its processes, and the team. What surprised me most was how much goes on behind the scenes in logistics. I hadn’t realised the number of roles and tasks involved.

The biggest challenge was starting without logistics experience. I found the best way to get comfortable was to dive in. I didn’t wait to feel ready—I just got on with it. Even making calls in my first week, though intimidating, helped me learn quickly.

THE MOMENT WHEN EVERYTHING JUST CLICKED:

Palletline seemed confusing at first, but once I could see it visually, it all made sense. From that point on, things felt much more manageable.

This role has helped me grow both professionally and personally. I’ve learned not just about logistics, but about working with different people. I’ve gained confidence, knowledge, and a real sense of accomplishment. Mistakes happen—but handling them honestly and quickly is what matters. Transparency and communication go a long way.

I’m also proud to say that outside of work, I’m a pianist at Grade 8 level—the highest exam standard—and I bring the same dedication and discipline to music as I do to my role. Born in Russia, my background has given me a unique perspective and appreciation for different cultures, which I bring into my work every day.

Looking back, I didn’t imagine I’d get this far. There was so much to learn, and at first, I wasn’t sure I’d ever feel confident. Now, I’m proud of how far I’ve come—and excited for what’s next.